28 days
Return request must be made within 28 days of delivery.
Returns & Exchanges
How returns work
Simple, fair, and clear.
We hope you love your AMURE Linen order. If you change your mind, eligible items can be returned within 28 days of delivery, subject to the conditions below. This policy is in addition to your statutory rights.
Returns
Change-of-Mind Returns
Unused condition
The item must be unused, unwashed, unslept in and in a fully resaleable condition.
No marks
The item must be free from marks, stains, make-up, scents, pet hair or any other sign of use.
Original packaging
Please keep and return the original packaging, product bands, tags and any accessories supplied with the item.
Inspect carefully
You may carefully open the outer packaging to inspect the colour, size and fabric. Please do this before washing, sleeping in or otherwise using the product.
Used items
Products that have been washed, slept in or used cannot be accepted as a change-of-mind return.
Resaleable condition
Items returned in a condition that is not resaleable may be refused or may have a deduction made for diminished value where the law allows.
Process
Return Label and Cost
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Email info@amurelinen.co.uk with your order number and the item(s) you want to return.
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We will provide a prepaid return label by email.
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For a normal change-of-mind return, £3.95 return postage will be deducted from the refund.
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If the item is faulty, damaged on arrival or incorrect, the return is free of charge.
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Keep your proof of postage until the refund is completed.
Refunds
Refunds
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Once the returned item is received, it will be inspected before a refund is approved.
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We aim to process approved refunds within 5-7 working days of receiving the return, and in all cases within the time required by law.
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Refunds are made to the original payment method.
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Your bank or payment provider may take additional time to show the refund in your account.
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Where a customer exercises the statutory online cancellation right, the basic standard outbound delivery charge will also be refunded as required by law. Any extra amount paid for upgraded delivery is not refundable.
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For goodwill returns made outside the statutory cancellation period but within AMURE’s 28-day policy, the original delivery charge is not refunded unless the item is faulty, damaged or incorrect.
Exchanges
Exchanges
- An exchange can only be requested for an item that is unused, unwashed and in original resaleable condition.
- Exchanges are subject to stock availability.
- For faster stock control, we may ask you to return the original item for a refund and place a new order for the replacement size.
Nothing in this policy affects your statutory rights.