Privacy policy

AMURE LTD, trading as AMURE Linen, respects your privacy and is committed to handling your personal information fairly, securely and transparently. This policy explains what information we collect, why we use it, who we may share it with and the rights available to you under UK data protection law.

Who We Are

AMURE LTD trading as AMURE Linen. Company number 17354432. Customer and privacy enquiries can be sent to info@amurelinen.co.uk.

Information We May Collect

  • Identity and contact information such as your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, including products purchased, order history, refunds and returns.
  • Payment-related transaction information. Full card details are handled by secure payment providers rather than stored directly by AMURE Linen.
  • Account information if you create a customer account.
  • Messages and customer-service information when you contact us.
  • Marketing preferences and newsletter choices.
  • Technical and usage information such as IP address, browser, device information, website activity and cookie identifiers where applicable.

How and Why We Use Your Information

To process payments, fulfil orders, arrange delivery and manage returns or refunds where necessary to perform our contract with you.

To provide customer service and respond to enquiries.

To prevent fraud, protect our website and maintain security where we have legitimate business interests in doing so.

Who We May Share Information With

We may share only the information needed with trusted service providers that help us operate the business, for example Shopify, payment processors, delivery couriers, returns providers, email and customer-service platforms, analytics providers, IT/security providers, professional advisers and public authorities where required by law. We do not sell your personal information to advertisers.

International Transfers

Some technology or service providers may process information outside the UK. Where this happens, we use appropriate safeguards required by UK data protection law.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described above, including customer service, legal, accounting, tax, fraud-prevention and regulatory requirements. Retention periods vary depending on the type of information and why it is held.

Contact

Privacy questions and requests: info@amurelinen.co.uk